Same Day Cancellations

To respect the time of our valued guest and designers, a same-day cancellation will carry a $20 re-booking fee.

No-Show Appointments

To respect the time of our valued guest and designers, a 100% service payment for the allocated appointment will be required before your next service.

Customized Color Appointments

Color correction appointments and/or color appointments that need extensive time allotted will require a reservation fee at the time of booking.  If the appointment is cancelled within 24 hours of the appointment time, the reservation fee becomes non-refundable. Reservation fees will only be refunded if the appointment is cancelled 24 hours or more prior to the appointment time.

Late Arrivals

We strive to provide exceptional customer service to all our guests. When clients arrive late for their service, that can create a stressful environment and an experience that is below our standards; not only for you but for the next guest that is on time. If you are 15 minutes late, we may require you to reschedule your appointment at another convenient time. Please remember due to the construction around Charlotte to allow the appropriate amount of time.

Our Team Messed Up Your Appointment

We make mistakes too! If we must cancel or reschedule your same day reservation, Shine will apply a $20 credit to your account. That credit may be used for products and/or services. If you elect to be accommodated by another designer on your original scheduled day, this courtesy does not apply. If you arrive for a confirmed appointment the we are unable to accommodate, your scheduled service will be complimentary.

Is This the Right Product for My Hair?

Shine guarantees all our professional products. If you purchase any hair care product and are not 100% satisfied, we will allow you to exchange any lightly used product within 30 days of purchase.

Are Your Tools Guaranteed?

All our tools sold have 1-year warranty direct with the manufacture and a 30 day return policy to Shine Salon.

Not Sure About This Brush?

All used brushes or any hair accessory is not returnable. All sales are final and not able to be returned.

Not Sure I Like This Cleanser?

All skin care sales are final and unable to be returned.

Shine Service Guarantee

We value long term client relationships, so our main goal is client satisfaction with every service. If you are not satisfied with your service, please call us within 24 hours of your appointment, as we would like the opportunity to adjust your services to your gratification. Our team will work with you to reserve an appointment with your current stylist or we will have another stylist to work with you, if needed.